AI reputation infrastructure for restaurants

Your reviews. Handled.
Automatically.

AI agents watch every review on Google, Yelp & OpenTable, score the sentiment in seconds, and reply in your restaurant's own voice — before a one-star review costs you the next table.

See it live → How it works
✓ 7-day free trial ✓ No credit card ✓ Live in 7 days
GoogleYelpOpenTable
Live · review operations Auto-triage
Reviews don't wait for office hours

Reviews move
faster than you
can watch them.

Your reviews land at 11pm Saturday, mid-rush Friday, and on every platform at once. By the time someone on your team sees the angry one, the next 30 diners have already read it.

Reviews Analytics doesn't just surface the signal. It reads the sentiment, decides what's urgent, and acts in your voice — so you respond in seconds, not days.

0
hours the average restaurant takes to reply to a review.
You'll reply before the table turns.
Sentiment score · last 30 days 82▲ 14
Negative Neutral Positive Drift detected → flagged
The platform

Not a dashboard.
An operator.

A dashboard gives your staff one more tab to ignore. We don't sell busywork. Reviews Analytics is an autonomous system that handles the review — and only pulls a human in at the exact moment it matters.

A dashboard

Shows you a feed to scroll

More charts, more notifications, more things for a manager to forget about during a Friday rush.

An operator

Acts on the review for you

Reads it, scores it, drafts the reply in your voice, and routes it to the right person — automatically.

A dashboard

Waits for someone to log in

The 1-star sits there overnight. The damage compounds while the tab stays closed.

An operator

Pings you only when it counts

Urgent reviews fire an instant alert. Everything else bundles into one clean daily digest. Zero notification fatigue.

You choose how much control to keep

Two ways to drive.

~80%
Cut review response time by ~80%. True for both modes
Co-Pilot · HITL

Default — recommended to start

You stay in the loop.

The AI does the heavy lifting and writes the reply. You get a clean Approve / Edit / Reject in one tap. Nothing goes public without you.

1

Ingest

New review captured

AI
2

Analyze

Sentiment + urgency scored

AI
3

Draft

Reply written in your voice

AI
4

Approve

You review & publish

YOU
  • AI drafts every response, calibrated to your restaurant
  • Approve, tweak, or reject from your phone
  • A draft sitting too long? The Nudge agent reminds you
  • Perfect while you learn to trust the system's voice
Auto-Pilot · Self-Drive

Unlocks after a 30-day learning period

You hand off the wheel.

Once it has learned your voice, routine replies publish on their own — in seconds, around the clock. But anything that could hurt you never goes out alone: it stops and pulls you back into the loop.

1

Ingest

New review captured

AI
2

Analyze

Sentiment + urgency scored

AI
3

Triage

Safe or risky? Decided

AI

Safe → 4‑5★Auto-published in seconds

AI

Risky → 1‑2★ or flaggedHeld & handed to you

YOU

Hard rule: any 1- or 2-star review — or anything matching a danger keyword like food poisoning, rude, or lawsuit — never auto-publishes. It's drafted and routed straight to you for approval. Auto-Pilot speeds up the easy wins; you still own every reply that can hurt the brand.

  • Routine 4–5★ replies auto-published 24/7, even at 2 a.m.
  • Every 1–2★ or high-risk review pulls a human back in — no exceptions
  • Weekly digest shows everything it sent and everything it escalated
  • For owners who've seen enough to trust it
Safe by default

The AI never touches the reviews that could hurt you.

Anything that mentions illness, injury, allergies, safety, discrimination, or a lawyer is pulled out of automation and put in front of a human — every time, on every plan. The AI handles the easy 80%. You decide the 20% that can sink you.

The system

Five agents.
One closed loop.

01

Listener

Captures every review the second it posts — Google, Yelp, OpenTable — via webhooks. API-first, never a scraper.

→
02

Analyst

Scores 0–100 on sentiment, urgency, danger keywords, recency and reviewer credibility. Decides what's a fire.

→
03

Writer

Drafts on-brand replies with the latest Claude models — calibrated to your cuisine, your tone, your words.

→
04

Sentinel

Fires instant SMS + email on urgent reviews. Nudges you if a draft sits in Pending past 4 hours. Nothing slips.

→
05

Publisher

Pushes approved or auto-cleared replies live, then closes the loop — tracking sentiment drift to flag churn risk early.

Ingest → Analyze → Draft → Alert → Publish · then it watches the trend and starts again

The control room

Calm on the surface.
Working underneath.

One clean view of every platform. Sentiment trend, live queue, urgent flags — so you glance once and know exactly where you stand.

R
The Glass Jar & Grill — Overview
Live · 3 platforms synced
Avg rating
4.6★
Response rate
98%
Avg reply time
42s
Needs you
2
Sentiment trend · 14 days▲ trending up
Review queue
Server was rude, waited 40 min…Urgent → you
Best filet in town, incredible!Auto-replied
Food good, parking was toughDrafted
Anniversary dinner was magicAuto-replied
Allergy not taken seriously…Urgent → you

Illustrative interface — your real data, your restaurant's name.

See it think — sample scenarios

Same restaurant.
Three very different reviews.

Google · ⚠ Triaged: Urgent
★☆☆☆☆

"Waited 45 minutes for a table we booked. Server was dismissive and rude. Won't be back."

Sentiment 0.18 Urgency 92/100 Routed → Human
AI draft → held for your approval

"Linda, I'm truly sorry — a 45-minute wait on a confirmed booking isn't the experience we promise, and a dismissive server makes it worse. I'd like to make this right personally. Could you email me at owner@? — Marco, Owner"

OpenTable · Triaged: Positive
★★★★★

"Our 5th anniversary dinner was pure magic. The filet and the wine pairing were exceptional. Best choice ever!"

Sentiment 0.97 Urgency 8/100 Auto-Pilot → Published
Auto-published in your voice · 38s

"Happy anniversary, and thank you! Our chef pairs that filet with a Malbec exactly for nights like yours. We'd be honored to host your 6th — your table's waiting. 🥂"

Yelp · Triaged: Neutral
★★★☆☆

"Food was genuinely great but parking was a nightmare and it took forever to find a spot."

Sentiment 0.54 Urgency 31/100 Daily digest + draft
AI draft → bundled in your digest

"So glad the food landed! Parking near us is tight — we validate at the Main St garage one block over and we'll make that clearer on our listing. Hope to feed you again soon."

Illustrative examples for demonstration. Replace with real customer outcomes once you have design partners.

Why this is urgent for you

The math of a missed review.

0%
of diners read reviews
before they ever walk through your door.
0★
one extra star
can lift revenue 5–9% (Harvard Business School).
<0s
to your reply
not the days an unanswered 1-star sits live.
0
platforms, one inbox
Google, Yelp & OpenTable handled together.

Industry figures are external estimates (HBS, BrightLocal). Product speed claims reflect target performance — verify with live data before publishing.

Simple pricing

Less than one lost table a month.

Starter
$89/mo
For a single location getting reviews under control.
  • ✓ 1 location, all 3 platforms
  • ✓ Co-Pilot (human-in-the-loop)
  • ✓ Sentiment + urgency triage
  • ✓ Instant alerts + daily digest
  • ✓ 7-day free trial
Start free
Most popular
Growth
$189/mo
For owners ready to let the system run.
  • ✓ Up to 3 locations
  • ✓ Co-Pilot + Auto-Pilot
  • ✓ Learns your restaurant's voice
  • ✓ Sentiment drift + churn alerts
  • ✓ Priority onboarding in 7 days
Start free
Multi-location
Custom
For groups & agencies managing many venues.
  • ✓ Unlimited locations
  • ✓ Row-level data isolation per venue
  • ✓ Per-brand voice profiles
  • ✓ Roll-up reporting
  • ✓ Dedicated support
Talk to us
Starter
$89/mo		 Growth
$189/mo		 Multi-location
Custom
Locations 1 Up to 3 Unlimited
Platforms Google, Yelp & OpenTable Google, Yelp & OpenTable Google, Yelp & OpenTable
Response mode Co-Pilot
(you approve)		 Co-Pilot
+ Auto-Pilot		 Co-Pilot
+ Auto-Pilot
Response time Minutes
(you review first)		 < 60 seconds
(Auto-Pilot)		 < 60 seconds
(Auto-Pilot)
Learns your voice — ✓ Per-brand profiles
Sentiment + urgency triage ✓ ✓ ✓
Churn & drift alerts — ✓ ✓
Roll-up reporting — — ✓
Support Standard Priority onboarding
in 7 days		 Dedicated
Free trial 7 days 7 days —
Start free Start free Talk to us

Stop watching your reviews.
Start running them.

Live on Google, Yelp and OpenTable in 7 days. No credit card to start.

Start your free trial → See it live